Customer Help
Shipping, Returns & Order Support
Clear information about processing times, delivery, returns, exchanges, damaged items, and how to get help with an Inspirit order.
Before You Order
Every product page should explain how that specific item is made and fulfilled.
Some Inspirit products may be handmade or 3D printed in small batches. Others may be produced or shipped by an approved fulfillment partner. Processing times, materials, availability, and return eligibility may vary by product.
Always review the product description before purchasing, especially for personalized, custom, limited-edition, clearance, or made-to-order items.
Processing Times
When your order will be prepared.
Processing time begins after payment has been successfully completed and the order confirmation has been issued.
Processing does not include carrier transit time, weekends, holidays, severe weather delays, or unexpected supply interruptions.
Ready-to-Ship Products
Suggested policy: ship within 2–4 business days after purchase.
Handmade or 3D-Printed Products
Suggested policy: allow 3–7 business days unless the product page states otherwise.
Personalized or Custom Products
Processing times vary and should be confirmed before production begins.
Partner-Fulfilled Products
Processing and shipping estimates are controlled by the fulfillment provider and may arrive separately.
Shipping
Delivery options and expectations.
Shipping Rates
Shipping costs are calculated during checkout based on destination, package weight, order value, and available delivery methods.
Delivery Estimates
Delivery dates are estimates rather than guarantees. Carrier delays, holidays, weather, and regional disruptions may affect arrival.
Tracking
Tracking information will be emailed when available. Some small or local shipments may not include carrier tracking.
Separate Packages
Orders containing handmade and partner-fulfilled items may arrive in more than one shipment.
Please Check Your Address
Customers are responsible for entering a complete and accurate delivery address.
Contact SoulFiire immediately if an address correction is needed. Once an order has entered production or been transferred to the carrier, changes may not be possible.
Additional shipping charges may apply when an order is returned because of an incomplete, incorrect, refused, or undeliverable address.
Returns & Exchanges
A clear and reasonable return process.
Replace the suggested timeframes below with the final policy you decide to offer before opening the shop.
Generally Eligible
- Unused, unworn, and undamaged products
- Items returned in original packaging
- Return request submitted within 14 days of delivery
- Approved return shipped within 7 days of authorization
- Products not listed as final sale or non-returnable
Generally Not Eligible
- Personalized, customized, or made-to-order products
- Gift cards and downloadable digital products
- Opened candles, body products, or hygiene-sensitive items
- Worn earrings unless defective on arrival
- Clearance, final-sale, or discontinued products
- Items damaged through misuse or improper care
Earring Return Note
For hygiene reasons, pierced earrings should normally be final sale unless they arrive damaged, defective, or incorrect. State this clearly on every earring product page before purchase.
How to Request a Return
Contact us before sending anything back.
Send a Request
Contact SoulFiire with your order number, product name, and reason for the return.
Wait for Authorization
Do not mail a return until instructions and the approved return address are provided.
Package Carefully
Return the item in protective packaging with all included parts, cards, and accessories.
Refund Review
Approved refunds are issued after the returned item is received and inspected.
Refunds
How approved refunds are handled.
Refunds should be returned to the original payment method whenever possible. Bank and payment-provider processing times may vary after SoulFiire submits the refund.
Original Shipping
Original shipping charges are generally non-refundable unless the order was incorrect, defective, or damaged on arrival.
Return Shipping
Customers generally pay return shipping for preference-based returns. SoulFiire may provide a label for approved errors or damaged items.
Restocking Fees
No restocking fee is recommended for standard eligible returns, but excessive damage or missing packaging may reduce the refund.
Processing Time
Suggested policy: allow 5–10 business days after inspection for the refund to be submitted.
Damaged, Defective, or Incorrect Items
Please contact us as soon as possible.
Inspect your order shortly after delivery. Contact SoulFiire if an item arrives damaged, defective, incomplete, or different from what was ordered.
Suggested reporting period: within 5 calendar days of delivery.
Include These Details
- Order number
- Name and email used at checkout
- Product name and color or variation
- Clear description of the problem
- Photographs of the item and packaging
- Photograph of the shipping label when relevant
Missing or Delayed Packages
What to do when tracking says delivered—but the package is not there.
Confirm the shipping address shown in your order confirmation.
Check with household members, neighbors, property staff, and secure delivery areas.
Allow one additional business day because carriers sometimes scan packages early.
Contact the carrier using the tracking number and request delivery details.
Contact SoulFiire if the package remains missing after completing these steps.
Cancellations & Changes
Contact us quickly if something needs to change.
Cancellation and modification requests are not guaranteed. Orders may move into production or fulfillment shortly after purchase.
Personalized, custom, and made-to-order items may become non-cancellable once materials have been prepared or production has started.
Contact SoulFiire immediately with the order number and requested change.
International Orders
Add international shipping only when you are ready to support it.
If SoulFiire ships internationally, customers should be responsible for customs duties, taxes, brokerage fees, import charges, and local delivery requirements unless otherwise stated.
International delivery times may vary considerably, and tracking may stop updating after a package leaves the United States.
Remove this section if the shop initially ships only within the United States.
Shipping & Return Questions
Frequently asked questions.
Processing time depends on the product. Review the individual product page for the most accurate estimate. Delivery time begins after the carrier receives the package.
Pierced earrings are generally final sale for hygiene reasons unless they arrive damaged, defective, or incorrect.
Customers generally pay return shipping for preference-based returns. SoulFiire may provide a return label when the wrong item was sent or an item arrived damaged or defective.
Handmade, 3D-printed, multicolor, and small-batch products may have minor differences in color placement, texture, finish, or dimensions. These variations are not necessarily defects.
Exchanges depend on product eligibility and current inventory. Contact SoulFiire before returning the original item.
Products may arrive separately when an order includes handmade, print-on-demand, or partner-fulfilled items. Separate tracking emails may be sent.
Need Order Help?
Send your order number and a brief description of what happened.
Include photographs when an item is damaged, defective, incomplete, or incorrect.