Legal Information
Privacy Policy
This Privacy Policy explains how SoulFiire collects, uses, stores, and protects information when you visit the website, purchase products, enroll in courses, request coaching, or contact us.
Contents
Information We Collect
SoulFiire may collect information you voluntarily provide when you make a purchase, create an account, enroll in a course, request a coaching session, subscribe to email updates, or submit a contact form.
Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction details
- Course enrollment and account information
- Coaching inquiry and scheduling information
- Messages submitted through forms or email
Automatically Collected Information
- IP address
- Browser and device type
- Pages visited
- Referring website
- Approximate location
- Website interaction and analytics data
How We Use Information
Information may be used to operate the website, provide services, fulfill orders, improve customer experience, and communicate with you.
- Process and fulfill purchases
- Provide order and shipping updates
- Deliver course access and digital materials
- Schedule and provide coaching services
- Respond to questions and support requests
- Manage customer and student accounts
- Send requested newsletters or announcements
- Improve website content, services, and products
- Prevent fraud, abuse, or security problems
- Meet legal and accounting obligations
Payments
Payments are processed by third-party payment providers connected through WooCommerce or another approved checkout platform.
SoulFiire should not directly store complete credit-card numbers, card security codes, or banking credentials on the website.
Payment providers may collect and process information according to their own privacy policies and security procedures.
Email Communications
SoulFiire may send transactional messages related to purchases, account activity, course access, appointments, support requests, or policy updates.
Marketing emails are sent only when you subscribe, opt in, or when otherwise permitted by applicable law.
You may unsubscribe from promotional emails using the link included in each message. Transactional messages may still be sent when necessary to complete a purchase or provide a requested service.
Data Retention
Personal information is retained only as long as reasonably necessary for the purpose it was collected, including order fulfillment, customer support, accounting, tax, legal, and recordkeeping requirements.
Some transaction and business records may need to be retained even after an account is closed or a deletion request is received.
Information Security
Reasonable administrative, technical, and organizational safeguards are used to protect personal information.
No website, internet transmission, cloud service, or electronic storage system can be guaranteed completely secure. Users should protect their passwords and avoid sending sensitive information through ordinary email or unsecured forms.
Your Privacy Rights
Depending on your location, you may have rights regarding your personal information.
- Request access to personal information
- Request correction of inaccurate information
- Request deletion when legally permitted
- Withdraw marketing consent
- Request information about data use or sharing
- Request account closure
Identity verification may be required before a privacy request is completed.
Submit a Privacy RequestChildren’s Privacy
SoulFiire services are intended primarily for adults. The website is not knowingly designed to collect personal information from children under 13.
Contact SoulFiire if you believe a child has submitted personal information without appropriate permission.
Third-Party Links
The website may link to third-party websites, platforms, products, or services. SoulFiire is not responsible for the privacy practices, security, or content of external websites.
Changes to This Privacy Policy
This Privacy Policy may be updated to reflect changes in services, technology, legal requirements, or business practices.
The revised effective date will appear at the top of this page. Continued use of the website after an update means the revised policy applies.
Contact SoulFiire
Questions about this Privacy Policy or personal information may be submitted through the Contact page.
Contact SoulFiire